BMW ICOM ISIS ISID Fault code 5/7 error solution

Following text provides the BMW ICOM A+B+C ISIS ISID software expired error notification and solution.

NOTE:

Integrated Service Information Server (ISIS) two servers (one backup) + ISTA

Integrated Service Information Display (ISID) portable tablet device

Problem:

When install BMW ICOM A+B+C ISIS ISID diagnostic software HDD on VMware, the system displays an error message BMW ICOM software expired notification.

“An error has occurred. The application is closing

Fault code: 5/7

Fault text:

The requested brand is not available”

Error screenshots were taken below:

21.1

21.2

21.3

Possible solution:

1) Check the date on the virtual machine

Run BMW ICOM software, if it shows the notification as the pictures, that’s mean software is expired, please restart your computer , press “delete” to enter the BIOS system, change the system time same as software time.

21.4

2) If the first solution does not work, please try the second way.

Restore a snapshot of VMware. Re-install the VMware system.

Re-extract the files on BMW ICOM ISTA-D ISTA-P software to computer

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