(Solved) Log in to the Launch Icarscan APP and run the model software appear ErrID:-6

Log in to the Launch Icarscan APP and run the model software appear ErrID:-6
1.1
The customer gave us the following information:
1.2
A: Generally, this version of the software has a bug and needs to be contacted by us.
We will solve this problem within two working days. (We will fix the bug and re-release the new version of the software)
A new version of the software has been released and we will notify the customer to update the software of the app.

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